10 Questions To Ask A NYC General Contractor Before Hiring

TABLE OF CONTENTS

• Checking Off the Basics
• How Would You Do This In Your Own Home?
• How Long Should My Project Take?
• Can You Provide a Breakdown of Costs and Payment Schedules?
• What Unexpected Issues Should I Expect and How Do You Plan for the Unexpected?
• How Do You Handle Design Changes or Unforeseen Issues During the Project?
• What Is Not Included In Your Proposal That You Will Need In Order To Have A Fully Finished Project?
• Do You Include Architectural Services?
• What Permits Will Be Required, And How Do You Handle The Approval Process?
• Can I See Previous Projects?
• Can We Speak To Previous Clients?
• Why Gallery Makes Sense For Your NYC Renovation

Not long after the thrill and excitement of planning your renovation wears off, the tough questions start to kick in. Asking questions like ‘How do I know which contractor I should work with?’ or ‘What if my general contractor is trying to take advantage of me?’ are commonplace when altering a foundational aspect of your life. 

Ultimately, calming these fears comes down to research and working with the right general contractor and team. But how can you know for certain you’ve found them? That’s where Gallery comes in. As NYC’s leading design-build general contractor, we’re always asked to back up our reputation, and rightfully so. When renovating your dream home, you need to come prepared from all angles to ensure your renovation partner is the best fit possible. To help secure the proper New York City renovation general contractor for your upcoming project, consider the following 10 questions to ask before hiring. But, first, start with a few basics. 

[#0]Checking Off The Basics[#0]

Before arming your list of questions to ask a general contractor before hiring one, you need to do your own research. 

Check For License

Once you find a few general contractors that meet your standards, check every prospective contractor’s license on your state’s or city’s website to make sure it’s legitimate. In New York City, general contractors are licensed by the NYC Department of Consumer Affairs, which has an online system where you can check the license.

Baseline Brand Search On Houzz + Google

Next, search each contractor’s name online to see what reviews say, and check any Google or Houzz.com ratings of them. Online reviews should be taken with a grain of salt, but several negative comments should be a red flag.

Schedule A Consultation

Assuming the general contractor’s credentials are legitimate, the next step is to determine whether they are a good fit for you and your home renovation project. To do that, you’ll have to spend time getting to know your contractors during an initial consultation, ideally walking through the space you’re looking to renovate to discuss renovation possibilities in person and see if rapport comes natural.  

Once you’ve confirmed the basics and set up your consultation, you’ll want to dig deeper to ensure the fit for your renovation makes sense. These 10 questions are a good start:

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[#1]How Would You Do This In Your Own Home?[#1]

The best general contractors in New York City possess the skill of balancing cost and quality, which gives them the ability to provide valuable advice regarding materials, layout options, and more. If you’re too focused on cost, even good contractors will be limited in what they can do for you. Mind the budget but ask contractors how they would approach the project if it were in their own home and why they would make those choices. Realistically, good general contractors in New York City don’t wait to be asked this question; they give you their input and advice without being prompted for it. (as long as they first took the time to understand your objectives)

What is Your Communication Style and Frequency During the Project?

Clear and consistent communication is vital during a renovation project because it helps both the homeowner and the contractor stay aligned on expectations and project details. This alignment is crucial for avoiding misunderstandings and ensuring that the project progresses smoothly. That means making sure you’re comfortable with their communication methods prior to engagement. 

At Gallery, our designers and project managers are constantly in communication with our clients, whether that be a planned in-person meeting to plan key design details or on an impromptu phone call for a quick question. Plus, we offer detailed project updates on a routine basis via our readily-available JobTracker software. 

‍[#2]How Long Should My Project Take?[#2]

When choosing a contractor, people often make the mistake of taking the behind-the-scenes logistics for granted. Who will accept materials, inspect them, and deal with defects? If your contractor doesn’t include these in the proposal and timeline, then they’ll fall on your shoulders. One of the most important questions to ask a general contractor before hiring him or her is what kind of timeline you can expect. Including the legwork, a typical NYC kitchen or bath renovation takes four to six weeks in an apartment building and just a bit less in a private home. Be wary of any timeline that’s significantly shorter than that. To get an idea of some baseline timelines, view a few of our relevant NYC renovation articles form our Design & Reno Blog: 

• Learn More: How Long Does A Full Apartment Renovation In New York City Take?
• Learn More: Full Home Renovations In NYC 101: What To Know & Where To Start
• Learn More: Gut Renovation Vs. Other Renovation Types In NYC: The Pros And Cons

[#3]Can You Provide a Breakdown of Costs and Payment Schedules?[#3]

When planning a renovation in New York City, always make sure to request an itemized cost breakdown from potential contractors, even if it’s an approximate estimate. A legitimate general contractor in NYC should have no problem providing a transparent breakdown of costs for materials, labor, permits, and other necessary services such as subcontractors or payment schedules. Without this clear estimate, understanding the project’s scope and comparing potential partners is nearly impossible. 

As a full-service design build general contractor in NYC, Gallery provides all-encompassing costs and payment details up front in the process, in ways traditional renovation methods like a design-bid-build general contractor or independent architect cannot. In order to determine project feasibility, we fully assess your project and do a full cost analysis up front, allowing for comprehensive pricing and scope of work that serve as agreed-upon goal posts we work towards for your renovation. These transparent financial arrangements create a mutually-beneficial, trust-based relationship with the contractor.

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[#4]What Unexpected Issues Should I Expect and How Do You Plan for the Unexpected?[#4]

When renovating in any of the many historic building types in NYC, there are a variety of surprises that may arise upon opening up the space, especially when doing a larger renovation that requires opening up walls. This often means there will be unexpected challenges you’ll be faced with, which could incur additional costs. A good contractor should be able to identify these issues ahead of time, or at the very least, prepare you for the potential of them - along with potential cost and timeline ramifications. That includes securing approval from your building’s board, handling materials, and purchasing finishes.

• Learn More: Common Surprises When Renovating A NYC Apartment

[#5]How Do You Handle Design Changes or Unforeseen Issues During the Project?[#5]

Understanding how your general contractor will handle issues in the heat of the moment is an essential insight into maintaining expectations throughout your project. Ultimately, with proper planning, many of these issues can be avoided, but if an issue arises even after consultations and preliminary inspections, a quality general contractor will handle the situation with full transparency. Here a few scenarios to consider: 

Building Issues 

If the added work results from issues with the building and additional costs will be required, they will deliver the cost ramifications and fulfill the specialist required to rectify the issue. 

Client Requests

If the added work comes as a result of the client asking for design alterations after approvals and into production, the contractor will explain the additional work and costs required, along with the timeline implications. If they understand and still want to proceed, the general contractor should be able to accommodate. 

Contractor Costs

Finally, if added work comes from an accident on the general contractor’s end, they should pay for any additional costs resulting from the issue, while explaining any additional ramifications to timelines (if any). 

[#6]What Is Not Included In Your Proposal That You Will Need In Order To Have A Fully Finished Project?[#6]

This is a very important question to ask because not all NYC general contractors are created equal. Some provide only their labor and raw materials and not the actual finishes, so it falls on the client to purchase and deal with. Full-service firms, like Gallery, handle every aspect of your project. Some contractors may even try to intentionally be vague about what is and aren’t included in their work. They often do while simultaneously pitching a very appealing price, but chances are this contractor is setting you up for change order hell.

[#7]Do You Include Architectural Services?[#7]

There are various types of general contractor in New York City and depending on the contractor style you hire, you may or may not need to hire an additional architect to handle architectural plans and the filing of associated permits. If you're renovation includes structural changes and you've hired a traditional general contractor, who focuses solely on the build portion of your renovation, you will likely need additional architect. However, if you've hired a true full-service design build general contractor,  there should be an in-house architect on staff whose services are built-in to your all-inclusive renovation plan. However, there are specific instances that do call for an independent architect, which you can read about in one of our most popular articles - What Kind Of Architect Is Best For Your NYC Apartment Renovation?

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[#8]What Permits Will Be Required, And How Do You Handle The Approval Process?[#8]

Asking your contractor to confirm proper permitting is crucial in NYC renovations to ensure the work complies with local building codes and regulations. While not every contractor fulfills all permits and approvals for their clients, a full-service general contractor like Gallery handles common permits including building permits for structural changes, electrical permits for rewiring or new installations, plus plumbing permits for modifications to water or gas lines. We’re also responsible for submitting permit applications, scheduling inspections, and verifying all work is completed according to code. This results in less run around for our clients and allows them to focus on their design planning and maintain a normal routine during their renovation. 

[#9]Can I See Previous Projects?[#9]

References are important but don’t put too much emphasis on them. Unless those references are your own friends and family members, they’re likely not completely accurate. After all, would you provide a reference that doesn’t speak highly of you? Instead, ask to see a few previous renovations in person, especially those that are similar to your own project. Only by seeing past work for yourself can you truly see the quality of the finished project and how well the contractor’s work holds up over time.

[#10]Can We Speak To Previous Clients?[#10]

This may seem like a no brainer, but ask your potential general contractor to speak with an actual client they’ve worked with before. With incentives to have large review numbers online, many general contractors will simply sign up for a review-gathering service to drive up their online reputation, without ever offering any true client testimonials that echo positive sentiment in the true detail required to gain perspective on a potential partnership. 

At Gallery, we only want real reviews from real clients. We love when our clients let us know how they feel and we’re happy to spread that good word with potential clients looking to renovate their NYC homes. 

To gain further insight into our reputation, read our various in-depth client reviews and view this testimonial from our client Jennifer, who we had the pleasure of working with on a full renovation of her family’s beautiful pre-war co-op in Manhattan on 1035 5th Avenue.

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[#11]Why Gallery Makes Sense For Your NYC Renovation[#11]

At Gallery, you can ask us any of the questions above and then some, and we’ll simply offer the most candid responses we possibly can. There’s no need to sell potential clients on anything, when proper education, detailed expectation setting, and honest answers speak for themselves. 

Considering an apartment renovation in New York City? View our portfolio of NYC apartment renovation before and afters, learn more about Gallery, or contact us today.

We are an award-winning design-build firm in New York City with a full-service approach to renovations in Manhattan and Brooklyn that includes everything from interior design and architecture services to board approvals/permits and construction/site management. We’re experts in pre-war renovations, apartment combinations, room creations, full gut renovations and all that falls in between. Let us bring your dream home to life.